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What to Expect

At Health Loft, you can expect to be heard, respected, and treated like a unique person, not a number.

Frequently Asked Questions

About Health Loft

What are your office hours?
Monday – Friday: 6:00am – 8:00pm
Saturday: 8:00 am – 1:00pm (or by appointment)
Sunday: Closed
Is there parking available?
The closest parking available is next door at 150 N Wacker Drive (LAZ Parking) and Across the street at 191 N Wacker Drive (SP+)
What if I need to cancel or reschedule an appointment?
If you need to cancel or reschedule, please call us at 872-704-0628 or send us an email at frontdesk@healthhubinnovation.com. If we are not notified within 24 hours of your appointment, a fee will be charged to your account.

Insurance and Payment

What insurance plans do you accept?
We accept all major insurance carriers regardless of whether they are in or out of network providers. Plans that we accept include BCBS, Aetna, United, Cigna, all Workman’s Compensation plans and many others.  If you have any questions, call us and we will be happy to help.
Do you offer self-pay packages?
Yes we do! Paying for a package upfront will end up saving you money. Call us for our Self-pay options and for more details.
Will my health insurance cover services?
Most insurance plans cover Physical Therapy and Nutrition services, contact us and we will call your insurance company to verify your costs.
Can I use my Health Savings Account (HSA) or Flex Spending Account (FSA)?
We accept both HSA’s and FSA’s as payment.
Is Telehealth covered by my insurance policy?

At the current moment, private insurance carriers are not covering physical therapy and nutrition counseling.  With the ongoing COVID-19 crisis, this is however changing on a day to day basis and we will let our community know as we recieve updated information if it changes.

Physical Therapy

What should I expect on my first visit?
The first visit will be spent performing a thorough evaluation to gain an understanding of your concerns, needs, and goals. Therapists will then explain your condition, treatment options, and recommend a plan of care. Depending on the complexity of the case and diagnosis, treatment will usually begin on the first visit and patients will be sent an electronic home program to complete. This visit typically lasts 60 minutes in length.
What should I wear?
We recommend wearing comfortable, athletic attire that will allow you to move freely for every visit.
Can I change at the clinic?
Yes. Our location offers a separate room for patients to change in.
How long do appointments typically last?
We love seeing our patients and don’t believe in setting time limits on patient appointments. Sessions typically last for 60 minutes or more depending on the diagnosis.
Do I need a prescription/referral from my Doctor?
For physical therapy you do not need a prescription or referral.

Nutrition Counseling

What should I expect on my first visit?
The first Nutrition Counseling appointment is all about getting to know your provider. You will discuss medical history, social/environmental factors that are impacting your health, and work together to create a plan that best supports you.
How long do appointments typically last?
We love seeing our patients and don’t believe in setting time limits on patient appointments. Sessions typically last for 60 minutes or more depending on the diagnosis.
Do I need a prescription/referral from my Doctor?
If you would like to use insurance, you do typically need a referral from your doctor. However, every case is different and we encourage you to call our clinic to ask specific questions.
Do you check blood work?
We do not take labs at our clinic but you are encouraged to bring in documentation of recent labs done with your doctor

To find out more, give us a call.

If you are stalled on your road to wellness, we would love to help get you moving again.

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